- Citizen Centre Enterprises expect the entrepreneur to become agents of change in their communities.
- Hand in Hand believes rural empowerment means access to information they need, access to communications and access to change they create.
- Hand in Hand provides training, equipment and knowledge support to the entrepreneurs to make CCEs a community hub and enable grassroots-level democracy and empowerment.
- This social agenda is strengthened further by the mobilization of community volunteers into Good Governance Rights Protection Committees (GGRPCs), which transform these Centres to become focal points for awareness generation and community action.
- As hubs for information, CCEs and GGRPCs provide guidance on government schemes and programmes, ration shop schedules, daily market prices, a library, and promote awareness about various socially relevant topics.
- As hubs for communications, CCEs provide Internet access, phone access, promote mobile phone and IT services, and are a community meeting place.
- As hubs for action, Centres and GGRPCs assist villagers in submitting petitions and grievances, promote disadvantaged people to take part in government offices, and even taking on the monitoring of weights and adulteration in local Fair Price shops.
- By focusing on these the various facets of empowerment to the people, the CCEs form a link between locals on the one hand, and, the government on the other.
- These women entrepreneurs gain respect in their community and are groomed to be socially responsible leaders for the future.